Shipping Policy

1. Shipping Costs & Free Shipping

• Free Standard Shipping: We offer free standard shipping on all orders within the Contiguous United States (the 48 lower states and Washington D.C.).
  
  

2. Shipping Restrictions

Currently, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, military bases (APO/FPO/DPO), or international addresses.

3. Order Tracking (Powered by Aftership)

To keep you fully informed about your purchase, we provide an easy way to track your package. Once your order has shipped, you can use our dedicated Track Your Order section in the website menu (powered by Aftership) with your tracking number to monitor your package's real-time transit status.

4. Processing Time & Cancellations

Orders enter a 1-hour grace period immediately after purchase to allow for customer-initiated cancellations.

• Within 1 hour of purchase: If you need to cancel your order, you must immediately email us at customer@shopluxesmart.com with the subject line "URGENT: CANCELLATION" and include your full name and order/transaction details.

• After 1 hour (Before shipment): If the 1-hour window has passed but we have not yet handed your package over to the postal carrier, we will still gladly help you cancel and refund your order.

• After shipment: Once the package has been handed over to the carrier, it can no longer be canceled. In this case, you will need to wait for the package to arrive and then follow our standard return process.

• Fulfillment Processing: For orders that are not canceled, processing takes 1–2 business days before dispatch. You will receive a confirmation email with your tracking details once it ships.
  
  

5. Delivery Time Estimates

• Within Florida: Typically takes 2–3 business days.

• Rest of the Contiguous U.S.: Typically takes 3–7 business days depending on your location.

Please note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, incorrect, or doesn't match the description, you must contact us at customer@shopluxesmart.com immediately.

• Photo Evidence: Please attach clear photos or videos of the product and packaging in your email.

• Our Coverage: We will cover all shipping costs for replacements or returns in these specific error cases.
  
  

7. Returns for Other Reasons (Customer-Paid Shipping)

If you wish to return an item for personal reasons (such as a change of mind, finding a better price, or an accidental order), you are responsible for covering the return shipping costs. You will need to ship the item back to our return address using a carrier of your choice and provide us with the tracking number via email.

8. Legal Protection & Disclaimer

By purchasing from ShopLuxeSmart, you agree to our Shipping Policy. We reserve the right to refuse replacement or return shipping coverage if items are returned outside the conditions stated in this policy (such as items returned without prior approval or beyond the allowed 30-day return period).

While we strive to provide accurate delivery estimates, ShopLuxeSmart cannot be held responsible for transit delays caused by carriers or circumstances beyond our control.

This policy applies only to sales and shipments within the Contiguous United States. For questions not covered here, please contact us at customer@shopluxesmart.com.